Service Policies & Terms – cleaningmasterssolutions.com

Service Polices & Terms

At Cleaning Masters Solutions, we want every service to be clear, safe, and easy for both
our clients and our team. The following policies explain how bookings, payments,
cancellations, property access, service expectations, and more are handled.

Last updated: September 2026

Quotes & Pricing

Prices provided through our website, calculator, contact form, email, or text may be estimates based on
the information provided by the customer.

Final pricing may change if the actual property size, condition, requested service, or amount of work is
different from what was originally described. If significant additional work is needed, we will communicate
with you before proceeding whenever possible.

Booking & Confirmation

Submitting a form or requesting a quote does not automatically confirm a booking.

Your appointment is considered confirmed once Cleaning Masters Solutions has reviewed the details and
confirmed the service, date, and pricing with you.

Cancellations & Rescheduling

We understand that plans can change. We ask that cancellations or rescheduling requests be made at least 24 hours in advance.

Late cancellations, same-day cancellations, or appointments where our team cannot access the property may
be subject to a cancellation fee.

Property Access

Clients are responsible for providing safe and reliable access to the property at the scheduled service time.

This may include keys, lockbox codes, concierge instructions, parking information, or any other access details
needed to enter the property.

Delays caused by incorrect or missing access information may affect the service.

Client Responsibilities

Please provide accurate information about the property and service requested.

You should let us know in advance about:

pets
fragile or valuable items
unusual surfaces
heavy buildup
strong odors
hazardous conditions
access restrictions
any special instructions

This helps us prepare properly and provide a safer and more accurate service.

Cleaner Safety & Respect

Our cleaners deserve a safe and respectful work environment.

Harassment, threatening behavior, discrimination, unsafe conditions, or inappropriate conduct will not be
tolerated.

Cleaning Masters Solutions may refuse, pause, or end a service if our team believes the working environment is unsafe or inappropriate.

Pets

Pets are welcome, but clients are responsible for keeping them safe and under control during the service.

If a pet may become aggressive, anxious, or interfere with the cleaning, we recommend keeping them in a
secure and comfortable area.

Valuables & Fragile Items

Please secure cash, jewelry, important documents, fragile items, and other valuables before the service.

Our team takes reasonable care while working in your home, but delicate or valuable items should be
identified or moved before cleaning begins.

Pre-Existing Damage

Cleaning Masters Solutions is not responsible for damage that existed before our team arrived.

This may include loose fixtures, damaged furniture, scratched floors, cracked surfaces, deteriorated materials,
or unstable objects.

Please let us know about any delicate or damaged areas before the appointment.

Damage or Service Concerns

If you believe something was damaged or a part of the agreed service was missed, please contact us as soon
as possible.

Photos and details may be requested so we can review the situation and determine the appropriate next
step.

We recommend reporting concerns within 24 hours of the service.

Cleaning Results

Some stains, odors, grease, hard-water buildup, discoloration, mold, or permanent surface damage may not
be completely removable through standard cleaning.

We will make reasonable efforts to improve the area, but complete removal cannot always be guaranteed.

Additional Work

If the property requires significantly more work than originally described, additional time or charges may apply.

Examples may include:

excessive grease
heavy buildup
large amounts of garbage
strong odors
excessive pet hair
unusually dirty appliances
severe staining

We will communicate any major change in scope whenever possible.

Cleaning Supplies

We can provide standard cleaning products and equipment.

If you require specific products because of allergies, sensitivities, specialty surfaces, or personal preference,
please let us know before the service.

Airbnb Turnover Services

Airbnb hosts should provide accurate checkout and check-in times, access instructions, linen requirements,
restocking instructions, and any property-specific checklist.

Same-day turnovers depend on availability and the time available between guests.

If the unit requires more than a standard turnover, additional cleaning time or charges may apply.

Laundry & Restocking

Laundry, linen changes, and restocking must be arranged in advance.

Unless otherwise agreed, guest supplies such as toilet paper, paper towels, soap, shampoo, coffee, garbage bags,
and similar items should be provided by the host.

Snow Removal

Snow removal will be completed according to the selected package or service agreement.

Service may include areas such as:

driveway
walkway
steps
entrance
side access
garbage-bin access
salt application

Service timing may vary depending on snowfall, storm duration, road conditions, route scheduling, and
safety.

During heavy or continuous snowfall, additional visits may be required.

Ice & Salt

Salt can help reduce slippery conditions, but it cannot guarantee that surfaces will remain completely free of
ice.

Weather changes, freezing rain, melting snow, drainage, and refreezing may create icy conditions after
service.

Payments

Payment terms will be confirmed when the service is booked.

Clients are responsible for paying the agreed amount and any approved additional charges.

Unpaid balances may affect future service availability.

Photos

Before-and-after photos may be taken for quality control, documentation, or communication with the client.

Photos will not be used for public marketing without appropriate permission.

Privacy

We may collect information such as your name, email, phone number, property address, service details, and
information submitted through our website forms.

This information is used to:

provide quotes
schedule services
communicate with clients
provide requested services
maintain business records

We do not sell customer personal information.

Right to Refuse Service

Cleaning Masters Solutions reserves the right to refuse or discontinue service when necessary, including
situations involving:

unsafe conditions
abusive or inappropriate behavior
undisclosed hazards
illegal activity
repeated non-payment
requests outside the agreed scope

Changes to These Policies

These policies may be updated from time to time as our services and business practices change.

The most recent version will always be available on this page.

Service Polices & Terms

At Cleaning Masters Solutions, we want every service to be clear, safe, and easy for both
our clients and our team. The following policies explain how bookings, payments,
cancellations, property access, service expectations, and more are handled.

Last updated: September 2026

Submitting a form or requesting a quote does not automatically confirm a booking.

Your appointment is considered confirmed once Cleaning Masters Solutions has reviewed the details and
confirmed the service, date, and pricing with you.

We understand that plans can change. We ask that cancellations or rescheduling requests be made at least 24 hours in advance.

Late cancellations, same-day cancellations, or appointments where our team cannot access the property may
be subject to a cancellation fee.

Pets are welcome, but clients are responsible for keeping them safe and under control during the service.

If a pet may become aggressive, anxious, or interfere with the cleaning, we recommend keeping them in a
secure and comfortable area.

Please secure cash, jewelry, important documents, fragile items, and other valuables before the service.

Our team takes reasonable care while working in your home, but delicate or valuable items should be
identified or moved before cleaning begins.

If you believe something was damaged or a part of the agreed service was missed, please contact us as soon
as possible.

Photos and details may be requested so we can review the situation and determine the appropriate next
step.

We recommend reporting concerns within 24 hours of the service.

Some stains, odors, grease, hard-water buildup, discoloration, mold, or permanent surface damage may not
be completely removable through standard cleaning.

We will make reasonable efforts to improve the area, but complete removal cannot always be guaranteed.

We can provide standard cleaning products and equipment.

If you require specific products because of allergies, sensitivities, specialty surfaces, or personal preference,
please let us know before the service.

Laundry, linen changes, and restocking must be arranged in advance.

Unless otherwise agreed, guest supplies such as toilet paper, paper towels, soap, shampoo, coffee, garbage bags,
and similar items should be provided by the host.

Salt can help reduce slippery conditions, but it cannot guarantee that surfaces will remain completely free of
ice.

Weather changes, freezing rain, melting snow, drainage, and refreezing may create icy conditions after
service.

Payment terms will be confirmed when the service is booked.

Clients are responsible for paying the agreed amount and any approved additional charges.

Unpaid balances may affect future service availability.

Before-and-after photos may be taken for quality control, documentation, or communication with the client.

Photos will not be used for public marketing without appropriate permission.

Cleaning Masters Solutions reserves the right to refuse or discontinue service when necessary, including
situations involving:

unsafe conditions
abusive or inappropriate behavior
undisclosed hazards
illegal activity
repeated non-payment
requests outside the agreed scope

These policies may be updated from time to time as our services and business practices change.

The most recent version will always be available on this page.

Services

Company

Contact

(437) 123-4567

Cleaningmasterssolutions@gmail.com

Toronto & GTA

Monday - Sunday: 6:00AM - 7:30PM

Service Polices & Terms

At Cleaning Masters Solutions, we want every service to be clear, safe, and easy for both our clients and our team. The following policies explain how bookings, payments, cancellations, property access, service expectations, and more are handled.

Last updated: September 2026

Submitting a form or requesting a quote does not automatically confirm a booking. Your appointment is considered confirmed once Cleaning Masters Solutions has reviewed the details and confirmed the service, date, and pricing with you.

We understand that plans can change. We ask that cancellations or rescheduling requests be made at least 24 hours in advance. Late cancellations, same-day cancellations, or appointments where our team cannot access the property may be subject to a cancellation fee.

Pets are welcome, but clients are responsible for keeping them safe and under control during the service. If a pet may become aggressive, anxious, or interfere with the cleaning, we recommend keeping them in a secure and comfortable area.

Please secure cash, jewelry, important documents, fragile items, and other valuables before the service. Our team takes reasonable care while working in your home, but delicate or valuable items should be identified or moved before cleaning begins.

If you believe something was damaged or a part of the agreed service was missed, please contact us as soon as possible. Photos and details may be requested so we can review the situation and determine the appropriate next step. We recommend reporting concerns within 24 hours of the service.

Some stains, odors, grease, hard-water buildup, discoloration, mold, or permanent surface damage may not be completely removable through standard cleaning. We will make reasonable efforts to improve the area, but complete removal cannot always be guaranteed.

We can provide standard cleaning products and equipment. If you require specific products because of allergies, sensitivities, specialty surfaces, or personal preference, please let us know before the service.

Laundry, linen changes, and restocking must be arranged in advance. Unless otherwise agreed, guest supplies such as toilet paper, paper towels, soap, shampoo, coffee, garbage bags, and similar items should be provided by the host.

Salt can help reduce slippery conditions, but it cannot guarantee that surfaces will remain completely free of ice. Weather changes, freezing rain, melting snow, drainage, and refreezing may create icy conditions after service.

Payment terms will be confirmed when the service is booked. Clients are responsible for paying the agreed amount and any approved additional charges. Unpaid balances may affect future service availability.

Before-and-after photos may be taken for quality control, documentation, or communication with the client. Photos will not be used for public marketing without appropriate permission.

Cleaning Masters Solutions reserves the right to refuse or discontinue service when necessary, including situations involving: unsafe conditions abusive or inappropriate behavior undisclosed hazards illegal activity repeated non-payment requests outside the agreed scope

These policies may be updated from time to time as our services and business practices change. The most recent version will always be available on this page.

Services

Company

Contact

(437) 123-4567

Cleaningmasterssolutions@gmail.com

Toronto & GTA

Monday - Sunday: 6:00AM - 7:30PM

At Cleaning Masters Solutions, we want every service to be clear, safe, and easy for both
our clients and our team. The following policies explain how bookings, payments,
cancellations, property access, service expectations, and more are handled.

Submitting a form or requesting a quote does not automatically confirm a booking.

Your appointment is considered confirmed once Cleaning Masters Solutions has reviewed the details and
confirmed the service, date, and pricing with you.

We understand that plans can change. We ask that cancellations or rescheduling requests be made at least 24 hours in advance.

Late cancellations, same-day cancellations, or appointments where our team cannot access the property may
be subject to a cancellation fee.

Pets are welcome, but clients are responsible for keeping them safe and under control during the service.

If a pet may become aggressive, anxious, or interfere with the cleaning, we recommend keeping them in a
secure and comfortable area.

Please secure cash, jewelry, important documents, fragile items, and other valuables before the service.

Our team takes reasonable care while working in your home, but delicate or valuable items should be
identified or moved before cleaning begins.

If you believe something was damaged or a part of the agreed service was missed, please contact us as soon
as possible.

Photos and details may be requested so we can review the situation and determine the appropriate next
step.

We recommend reporting concerns within 24 hours of the service.

Some stains, odors, grease, hard-water buildup, discoloration, mold, or permanent surface damage may not
be completely removable through standard cleaning.

We will make reasonable efforts to improve the area, but complete removal cannot always be guaranteed.

We can provide standard cleaning products and equipment.

If you require specific products because of allergies, sensitivities, specialty surfaces, or personal preference,
please let us know before the service.

Laundry, linen changes, and restocking must be arranged in advance.

Unless otherwise agreed, guest supplies such as toilet paper, paper towels, soap, shampoo, coffee, garbage bags,
and similar items should be provided by the host.

Salt can help reduce slippery conditions, but it cannot guarantee that surfaces will remain completely free of
ice.

Weather changes, freezing rain, melting snow, drainage, and refreezing may create icy conditions after
service.

Payment terms will be confirmed when the service is booked.

Clients are responsible for paying the agreed amount and any approved additional charges.

Unpaid balances may affect future service availability.

Before-and-after photos may be taken for quality control, documentation, or communication with the client.

Photos will not be used for public marketing without appropriate permission.

Cleaning Masters Solutions reserves the right to refuse or discontinue service when necessary, including
situations involving:

unsafe conditions
abusive or inappropriate behavior
undisclosed hazards
illegal activity
repeated non-payment
requests outside the agreed scope

These policies may be updated from time to time as our services and business practices change.

The most recent version will always be available on this page.